Terms and Conditions | Aatrey Elixir Private Limited
Welcome to Aatrey Elixir's official terms and conditions page. This document outlines the rules, guidelines, and legal framework governing your relationship with us and use of our products and services.
Introduction and Acceptance of Terms
Binding Agreement
This agreement constitutes a legally binding contract between you and Aatrey Elixir Private Limited regarding your use of our website, services, and purchase of products. By accessing our platform or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety.
Conditional Usage
If you disagree with any part of these terms, you must immediately discontinue use of our website and services. Continued browsing, account creation, or product purchases constitute explicit acceptance of all conditions outlined herein, including any future modifications that may be implemented.
These Terms and Conditions are designed to protect both parties and ensure a transparent relationship. We recommend reviewing this document carefully before proceeding with any transaction.
About Us and Contact Information
Company Details
Aatrey Elixir Private Limited is a registered business entity operated by [Legal Entity Name]. Our headquarters are located at [Address], where we maintain our primary operations and customer service facilities.
Our business registration number is [Registration Number], and we are fully compliant with all applicable local and national regulations governing our industry and products.
Getting in Touch
For customer support, inquiries, or concerns regarding our products or these Terms and Conditions, please contact us through the following channels:
- Email: support@aatreyexilir.com
- Phone: [Phone Number] (Mon-Fri, 9AM-5PM IST)
- Online Form: Available on our Contact page
We typically respond to all inquiries within 24-48 business hours.
Products and Descriptions
At Aatrey Elixir, we strive to provide the most accurate and detailed product information possible. Our product listings include comprehensive descriptions, high-resolution images, and transparent pricing to help you make informed purchasing decisions.
1
Accuracy Commitment
While we make every effort to display our products accurately, slight variations in color, texture, or appearance may occur due to differences in display settings, lighting conditions during photography, or natural variations in ingredients. These minor differences do not affect product quality or efficacy.
2
Availability
Product availability is dynamic and subject to change without prior notice. Items shown as "in stock" may occasionally become unavailable between browsing and checkout completion. In such cases, we will promptly notify you and offer suitable alternatives or refund options.
Ordering and Payment Terms
Order Placement
When you place an order through our website, you initiate an offer to purchase products. All orders are subject to our acceptance and product availability verification. We reserve the right to decline any order at our discretion, particularly in cases of suspected fraud, payment issues, or shipping limitations.
Payment Options
We accept multiple secure payment methods including major credit cards (Visa, Mastercard, American Express), debit cards, digital wallets (PayPal, Google Pay, Apple Pay), and bank transfers. All transactions are processed through PCI-DSS compliant payment gateways to ensure your financial information remains secure.
Pricing & Taxes
All prices displayed include applicable taxes unless explicitly stated otherwise. For international orders, additional customs duties and import taxes may apply according to your country's regulations. These additional charges are the responsibility of the customer and are not included in our displayed prices.
Shipping, Delivery, and Risk of Loss
Shipping Process
We partner with reputable courier services to ensure your orders reach you safely and efficiently. Shipping costs and estimated delivery timeframes are calculated and displayed during checkout based on your location, selected shipping method, and order contents.
Domestic orders typically arrive within 3-7 business days, while international shipments may take 7-21 business days depending on destination and customs processing times.
Risk Transfer
The risk of loss or damage transfers to you once your package is handed to our shipping partner. While we carefully package all items, we cannot be held responsible for carrier delays, customs holds, or damage occurring during transit after the package leaves our facility.
Returns, Refunds, and Cancellations
1
Return Policy
Due to the consumable nature of our products and for hygiene and safety reasons, all sales are final. We do not accept returns for any items, whether opened or unopened.
Exceptions are made only for products that are defective upon arrival or if an error occurred on our part during order fulfillment.
2
Refund Process
Refunds are only issued for products deemed defective or for orders where an error occurred on our part. Once we confirm the defect or error, we'll process your refund within 5-7 business days to the original payment method.
Please note that shipping costs are non-refundable unless the refund is due to our error or a confirmed defective product. Return shipping for defective items or company errors will be covered by us.
3
Order Cancellation
Cancellation requests must be submitted via email to orders@aatreyexilir.com within 24 hours of placing your order. Once an order has been processed or shipped, it cannot be cancelled. In such cases, the order is subject to our final sales policy, and refunds will only be considered for defective products or company errors.
User Conduct and Prohibited Activities
Acceptable Use Policy
When using our website and services, you agree to act responsibly, ethically, and in compliance with all applicable laws and regulations. We expect all users to respect the rights of others and to engage with our platform in a manner that promotes a positive, safe environment for all visitors.
Account Integrity
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account. You must notify us immediately of any unauthorized use or security breach.
Prohibited Activities
- Using automated systems or bots to access or scrape our website
- Attempting to probe, scan, or test the vulnerability of our systems
- Engaging in fraudulent transactions or providing false information
- Posting defamatory, obscene, or threatening content in reviews or communications
- Impersonating another person or entity in interactions with us
- Attempting to reverse-engineer our products or formulations
Violation of these terms may result in account suspension, order cancellation, or legal action in severe cases.
Intellectual Property Rights
All content, materials, and intellectual property featured on our website and products represent valuable assets of our business that are protected by applicable copyright, trademark, and intellectual property laws.
1
Ownership
The Aatrey Elixir website, including its design, text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the exclusive property of Aatrey Elixir Private Limited or its content suppliers. Our brand name, product names, logos, and distinctive packaging designs are registered or unregistered trademarks protected by law.
2
Limited License
We grant you a limited, non-transferable license to access and view our website content for personal, non-commercial purposes. This license does not permit you to modify, reproduce, distribute, display, perform, or create derivative works from any content without our explicit written permission.
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Enforcement
We actively monitor for intellectual property infringement and will pursue appropriate legal remedies against unauthorized use of our content, trademarks, or product designs. If you believe your intellectual property rights have been violated on our platform, please contact our legal department immediately.
Limitation of Liability and Dispute Resolution
This section contains important information about your legal rights and how disputes will be handled. Please read carefully as these terms affect your ability to bring claims against Aatrey Elixir Private Limited.
Liability Limitations
To the maximum extent permitted by applicable law, Aatrey Elixir Private Limited and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our products or services.
Our total liability for any claim arising from or related to our products or services shall not exceed the amount you paid for the specific product(s) giving rise to such claim.
Governing Law
These Terms and any separate agreements shall be governed by and construed in accordance with the laws of Noida, India, without regard to conflicts of law principles.
Dispute Resolution
Any dispute arising from or relating to these Terms or our products shall first be attempted to be resolved through good faith negotiations. If such efforts fail, the dispute shall be submitted to binding arbitration in accordance with the rules of the Indian Arbitration Association, with proceedings to be held in Noida, India.
Privacy and Data Protection
Data Collection & Usage
We collect and process personal information in accordance with our comprehensive Privacy Policy, which details what data we collect, how we use it, and your rights regarding your information. This policy is incorporated by reference into these Terms and Conditions.
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure.
Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies collect information about your browsing habits and device information.
By using our website, you consent to our use of cookies as described in our Cookie Policy. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality.
Third-Party Services
We may utilize third-party services for payment processing, analytics, marketing, and other business functions. These service providers have their own privacy policies governing how they handle your information.
While we carefully select our partners, we cannot be responsible for the privacy practices of third-party websites or services linked from our site.
Changes to Terms and Final Provisions
Modification of Terms
We reserve the right to modify, amend, or update these Terms and Conditions at any time at our sole discretion. Changes will be effective immediately upon posting to our website. We will make reasonable efforts to notify users of significant changes through website notifications or email communications.
Your continued use of our website and services following any modifications constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed about changes.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent. If no such modification is possible, the provision will be severed without affecting the validity and enforceability of the remaining provisions.
Entire Agreement
These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Aatrey Elixir Private Limited regarding your use of our website and products, superseding any prior agreements or understandings.
Customer Support and Contact Details
We are committed to providing exceptional customer service and support. Our dedicated team is available to assist you with any questions, concerns, or issues related to our products, orders, or these Terms and Conditions.
Email Support
For general inquiries:
info@aatreyelixir.cominfo@aatreyexilir.com
For order-related questions:
orders@aatreyelixir.comorders@aatreyexilir.com
For technical support:
support@aatreyelixir.comsupport@aatreyexilir.com
We typically respond to all emails within 24-48 business hours.
Phone Support
Customer Service: +919870237666
Hours of Operation: Monday to Friday, 9:00 AM to 6:00 PM IST
Closed on national holidays
Live Chat
Available on our website during business hours for immediate assistance with simple queries and basic troubleshooting.
Chat transcripts can be emailed to you for your records upon request.
Your satisfaction is our priority. We value your feedback and are dedicated to resolving any issues promptly and fairly in accordance with these Terms and Conditions.